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Arabian Business: LEVA Hotels’ ChatGPT Insights
Thomas Kurian, General Manager at Leva Hotels discusses the potential benefits of ChatGPT, for the hospitality industry in the MENA region. The challenges faced by the industry, such as fragmented customer service and the need for operational efficiency, can be addressed by ChatGPT.
In his feature with Arabian Business, Thomas discusses how ChatGPT can provide speedy responses to customer inquiries, work as a concierge to improve hotel operations, personalize guest experiences, assist with online marketing and sales strategy, and reach a wider global audience.
He further states that while there are multiple benefits, accuracy and data privacy concerns need to be addressed and prioratised. Overall, ChatGPT has the potential to transform the industry and enhance customer satisfaction.